Monthly archives: August, 2014

Resolving Microsoft Office 2010 issues with Office 365

We have a mixture of licenses for Microsoft Office 2010 and 2013 here and there is the occasional need to reinstall Microsoft Office such as when rebuilding a PC or migrating a user to a new computer.

Problem
New installs of Microsoft Office 2010 will have issues when trying to work with Office 365 i.e. Exchange and SharePoint online.

The issue will be most apparent when trying to connect Outlook with the Exchange mail server as it will continue to request login details on an infinite loop which is difficult to cancel without killing off the Outlook process in Task Manager.

Solution
Microsoft Office 2010 needs to be updated to the most recent version by installing Service Pack 2 (and possibly subsequent Windows Updates that relate to Office 2010).

You can determine what exact version of Office you have by doing the following. On the File tab, click Help. You will see the version information in the About Microsoft section.

office 2010 version number

• The version number of Office 2010 SP2 is greater than or equal to 14.0.7015.1000.
• The version number of Office 2010 SP1 is greater than or equal to 14.0.6029.1000 but less than 14.0.7015.1000.
• The version number of the original RTM release of Office 2010 (that is, with no service pack) is greater than or equal to 14.0.4763.1000 but less than 14.0.6029.1000.



How to whitelist a domain in Office 365 Exchange online

We receive automated emails from a domain other than the one we use for staff and some of these emails were getting misidentified as spam and moved to people’s Junk Email folders in Outlook. So we needed to white list the domain so that any emails originating from there would bypass the spam filter.

  1. In the Exchange admin center click on Mail Flow.
    exchange_mail_flow
  2. Next create a new rule by clicking on the + icon and click Bypass spam filtering…
    new_rule
  3. Select on the *Apply this rule if… for The sender… domain is
  4. Add the domain you wish to whitelist plus any additional domains you also wish to whitelist.
  5. Select Stop Processing more rules and then click save.

Learn more about Office 365 and Exchange Online with my TechSnips screencasts.

Or read the definitive guide to Microsoft Office 365 Administration


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